Privacy Policy

This Privacy Policy ("Policy") is issued by Powercuci ("Company", "we", "us", "our"), the operator of the online sportsbook and live casino platform accessible at powercuci.cam ("Platform", "Service"). This Policy applies to all users ("User", "you", "your") who access or interact with the Platform in any capacity, including registered account holders and unregistered visitors.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the controls and rights available to you as a data subject.

By creating an account with Powercuci or continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy. Where we rely on your consent as a legal basis for processing, you have the right to withdraw that consent at any time by contacting us as described in Section 15.

For the purposes of this Privacy Policy, the following terms are defined as follows:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means Powercuci, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a contractual obligation.
• "KYC Data" means identity verification documents and information collected as part of our Know Your Customer compliance obligations, including copies of Malaysian MyKad, passport, and proof of address.
• "Cookies" means small text files placed on your device by our Platform to facilitate functionality, security, and analytics.
• "Device Data" means technical information automatically collected from your device, including IP address, browser type, operating system, and session data.

Depending on how you interact with the Powercuci Platform, we may collect the following categories of personal data:

Powercuci collects personal data through the following channels:

Direct Collection

• When you complete our account registration form, providing your name, email, date of birth, and chosen username and password.
• When you submit KYC documentation — including a copy of your Malaysian MyKad or passport and proof of address — prior to your first withdrawal.
• When you make a deposit or request a withdrawal using your preferred Malaysian payment method (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank) or cryptocurrency.
• When you contact our customer support team via live chat or email.
• When you update your account profile, communication preferences, or responsible gambling settings.

Automated Collection

• Device and usage data is collected automatically via cookies, server logs, and similar tracking technologies each time you access the Platform.
• Betting and game session data is recorded automatically as part of our Platform's core functionality and compliance obligations.
• Anti-fraud and security systems automatically log login attempts, session anomalies, and suspicious activity patterns.

Third-Party Sources

• Identity verification partners may provide confirmation data during KYC processing to verify documents submitted by you.
• Payment processors may share transaction confirmation data with us as part of the deposit and withdrawal process.
• Fraud prevention and compliance screening services may provide risk signals based on publicly available or licensed data sources.

We process your personal data for the following specific, legitimate purposes:

• Account Administration: To create, maintain, and manage your Powercuci account, including authentication and password management.
• Service Delivery: To provide sportsbook, live casino, and related services — including odds display, bet placement, game streaming, and results settlement.
• Financial Transactions: To process deposits and withdrawals via your chosen payment methods, including Malaysian e-wallets, bank transfers, and cryptocurrencies. Transaction records in MYR are maintained for audit and compliance purposes.
• Identity Verification (KYC): To verify your identity and age (21+) prior to processing withdrawals, in compliance with anti-money laundering (AML) obligations.
• Regulatory Compliance: To fulfil our legal and regulatory obligations, including AML screening, responsible gambling monitoring, and record-keeping requirements.
• Responsible Gambling: To monitor betting patterns and identify indicators of problem gambling, enabling us to enforce deposit limits, cooling-off periods, and self-exclusion requests appropriately.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account compromises, and misuse of our Platform.
• Customer Support: To respond to your queries, complaints, and support requests via live chat and email in English, Bahasa Melayu, and Mandarin.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the Platform's features, stability, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and relevant updates — only where you have opted in, and always with a clear opt-out mechanism.

We process your personal data only where a valid legal basis exists. The applicable legal bases are as follows:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you have accepted — including account management, service delivery, and transaction processing.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC/AML obligations, responsible gambling monitoring, and financial record-keeping.
• Legitimate Interests: Processing necessary for our legitimate business interests — including fraud prevention, platform security, and internal analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit opt-in consent, including direct marketing communications. You may withdraw consent at any time by updating your account notification preferences or contacting our support team.

Powercuci does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:

Service Providers & Data Processors

We engage trusted third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Payment processors facilitating DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency transactions.
• KYC and identity verification partners who validate documents submitted during account verification.
• Fraud detection and anti-money laundering screening services.
• Cloud infrastructure and hosting providers supporting Platform operations.
• Customer support platform providers enabling our 24/7 live chat service.
• Game content providers whose certified casino games are integrated into the Platform.

Regulatory & Law Enforcement Authorities

We may disclose personal data to competent regulatory authorities, law enforcement bodies, or courts where required by applicable law, pursuant to a valid legal order, or to protect the rights, property, or safety of Powercuci, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections. We will notify affected users in advance where reasonably practicable.

Powercuci retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

Powercuci uses cookies and similar tracking technologies on the Platform. These are small text files stored on your device that help us deliver a secure, functional, and personalised experience.

Types of Cookies We Use

• Essential Cookies: Required for core Platform functionality, including session management, login authentication, and security protocols. These cannot be disabled without impairing Platform operation.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data on how users interact with the Platform, enabling us to identify technical issues and improve overall user experience. No personally identifiable data is shared with analytics providers.
• Functional Cookies: Remember your preferences such as language settings, preferred display options, and responsible gambling tool configurations.
• Security Cookies: Support our fraud detection and anti-bot systems by tracking session anomalies and suspicious access patterns.

Managing Your Cookie Preferences

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to log in and use core Platform features. Instructions for managing cookies vary by browser — consult your browser's help documentation for specific guidance.

We implement comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS 1.3 protocols.
• Two-Factor Authentication (2FA): Available to all registered players as an additional layer of account security.
• Payment Data Isolation: Full payment card and banking details are never stored on Powercuci servers. Transactions are routed through certified, PCI-DSS-compliant payment gateways.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and regular security training.
• Intrusion Detection & Monitoring: Our infrastructure is monitored 24/7 for suspicious activity, with automated alerts and incident response protocols in place.
• Data Breach Response: In the event of a personal data breach that poses a risk to affected users, we will notify impacted individuals and relevant authorities within the timeframes required by applicable law.

While we employ all reasonable security measures, no method of electronic transmission or storage is entirely risk-free. You are encouraged to maintain the security of your own account by using a strong, unique password and enabling 2FA.

As a data subject, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our support team as described in Section 15. We aim to respond to all data rights requests within 30 calendar days.

Right of Access

You may request a copy of the personal data we hold about you, along with information about how it is being processed.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic profile information directly within your account settings.

Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. Please note that we may be required to retain certain data to comply with legal and regulatory obligations (see Section 8), in which case the right to erasure may be limited accordingly.

Right to Restrict Processing

You may request that we restrict processing of your data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing pending our response.

Right to Data Portability

Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to processing based on our legitimate interests, including for direct marketing purposes. Objections to direct marketing are always honoured immediately.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Powercuci's services are strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from anyone under the age of 21.

Age verification checks are conducted during the account registration process and as part of KYC verification prior to first withdrawal. Where we discover that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete all related data to the extent permitted by law, and take appropriate measures to prevent recurrence.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the Powercuci Platform, please contact us immediately at [email protected] (plain text — not a link) so that we can act promptly.

The Powercuci Platform may, from time to time, contain references to or integrations with third-party service providers, such as payment processors (e.g., DuitNow, FPX, Touch 'n Go eWallet infrastructure), game content providers, or identity verification services. These third parties operate under their own privacy policies, which govern the collection and use of any data you provide directly to them.

Powercuci is not responsible for the privacy practices or data handling of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with the Platform. All third-party processors engaged by Powercuci are subject to contractual data processing agreements ensuring compliance with applicable data protection standards.

Powercuci reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will provide notice through one or more of the following channels: a prominent notice on the Platform homepage, an in-app or on-site notification, or an email to your registered email address.

The "Last Updated" date at the top of this document will be revised to reflect the effective date of any changes. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you should cease using the Platform and contact our support team to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how Powercuci protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Support team through the following channels:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly via the Platform interface.
• Languages Supported: English, Bahasa Melayu, and Mandarin.
• Response Time: Data rights requests are acknowledged within 5 business days and responded to within 30 calendar days of receipt.

When submitting a data rights request, please include your full name, registered email address, and account username to enable us to verify your identity and process your request efficiently.